Question 1

How do I place an order?

Accepted Answer

Search for a product or browse the categories, add it to your cart and tap “Checkout”. Enter your delivery details, choose a payment method and confirm. You can also send your order on WhatsApp at 01010907971.

Question 2

Do you deliver to homes?

Accepted Answer

Yes. The delivery fee is shown at checkout before you confirm, and delivery is free above a set order value.

Question 3

How long does delivery take?

Accepted Answer

It depends on your area and product availability. Our team contacts you after receiving the order to confirm the expected time.

Question 4

How can I talk to a pharmacist?

Accepted Answer

Message our pharmacists on WhatsApp or call 01010907971 to ask about medicines and how to use them.

Question 5

How can I track my order?

Accepted Answer

On the “Track your order” page, enter your order number to see its status: received, preparing, out for delivery, delivered.

Question 6

Which payment methods are available?

Accepted Answer

Cash on delivery, or online payment — our team sends you a secure payment link after confirming the order.

Question 7

Can I order prescription medicines?

Accepted Answer

Yes — after you send the prescription on WhatsApp and a pharmacist reviews it. Prescription medicines are only dispensed after review.

Question 8

How do returns and exchanges work?

Accepted Answer

Contact us within 14 days of delivery for unused products in original packaging. See the return & exchange policy for details.

Frequently asked questions

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